Job Description
Corporate IT Support - Onsite 5 days a week - Cleveland area
Position Summary:
Capstone is seeking an experienced on-site Corporate IT Support professional to take responsibility for providing technical assistance to computer system users. The position involves communicating, monitoring and resolving user support requests either on-site or remotely. This role relies on experience and judgment to accomplish goals and service client requests in a timely fashion. This is a full-time, exempt position with comprehensive benefits in a casual business environment.
Essential Functions:
- Respond to user support requests submitted through ticketing system, email or phone within expected response times.
- Setup, install, maintain, manage and repair, server and desktop hardware, network equipment, mobile devices, printers and peripherals.
- Create and manage user accounts and permissions within Active Directory.
- Install and update company approved software and operating systems
- Provide end user support and best practice use of Windows 11, IOS, Office 365 and other business applications.
- Provide entry level cybersecurity support, guidance and training.
- Build and foster relationships with internal employees, vendors and team members.
- Other duties as assigned.
Skills and Experience Requirements:
- Two plus years of related work experience.
- Knowledge of computer hardware and networking support.
- Experience with using and supporting Microsoft Operating Systems, Office 365 Applications, Active Directory and business applications.
- Excellent interpersonal and customer relations skills.
Benefits:
- Competitive salary.
- Paid Time Off and Holidays.
- Comprehensive Benefits Plans (Medical, Dental, Life, Vision, and Disability Insurance).
- 401(k) retirement plan with company match.
Job Tags
Full time, Work experience placement, Casual work, Work at office, Remote work,