Job Description

JOB DESCRIPTION

Patient Support Network

• Coordinate Support Group Meetings, including assembling and mailing invitations.
• Provide support for Zoom accounts for Support Groups, including adding and maintaining licenses, setting up accounts, and scheduling Zoom trainings.
• Assist with the administration of the A1F Educational Scholarship Program by reviewing applications for completeness, following up with applicants, maintaining accurate records, and entering data in the Raiser’s Edge database.
• Monitor patient program email inboxes regularly, respond to inquiries, and route messages to appropriate staff as needed.

Events

• Support registration processes for Education Days and the National Conference, including entering registrations, cleaning and deduplicating data, generating and distributing reports.
• Update and maintain hotel rooming lists for A1F Education Days and the National Conference, coordinate with hotels, and send reservation confirmations.
• Administer CRCE Certificates for Education Days, including reviewing requests, verifying attendance, creating and distributing certificates, and maintaining AARC records and Raiser’s Edge data.
• Support the Patient Outreach Manager to administer Support Group Leader (SGL) Grants and First-Time Attendee Scholarships for the A1F National Conference. Verify eligibility, maintain documentation, follow up with applicants, and track all information in detailed spreadsheets.
• Assist with event preparation for A1F Education Days and the National Conference, including producing name badges, tent cards, registration and packing lists, and coordinating event shipments.

Admin

• Develop and manage timelines and checklists for patient program initiatives.
• Coordinate scheduling for Patient Programs department, including volunteer meetings, quarterly SGL calls, Doodle polls, Zoom and Teams meetings, and Outlook calendar invites.
• Work with approved travel agents to book flights and resolve travel issues for speakers, volunteers, and scholarship recipients.
• Process expense reports and reimbursements for speakers, volunteers, and patients.
• Support accounting processes by coding AMEX charges, maintaining invoices, and organizing financial documentation.
• Conduct data entry in Raiser’s Edge database for Patient Programs.
• Assist with Patient Programs and Services committee meeting minutes transcription.
• Maintain and organize department files and invoices in the shared drive.

REQUIRED SKILLS AND EXPERIENCE

• Background in a nonprofit organization
• Excellent communication skills (verbal and written)
• Microsoft office suite – proficiency needed

NICE TO HAVE SKILLS AND EXPERIENCE

• Raisers Edge and/or Luminate Online – experience preferred
• Canva – experience preferred
• Adobe Creative Cloud – experience preferred

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