Primary Purpose of Position
The Room Attendant is responsible for maintaining at least eight guest rooms per day.
Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until December 15th or until the positions are filled.
Wage: $20.00/hour
Essential Duties and Responsibilities
• The Room Attendant-Entry Level duties in the hotel include:
• Welcome and acknowledge all guests according to company standards; thank guests showing genuine appreciation
• Ensure personal appearance is professional and uniform is clean and pressed at all times
• Respond promptly to requests from guests, supervisors and other departments.
• Organize and restock cart at the beginning and end of the shift.
• Deliver any requested housekeeping items to guest rooms.
• Organize work schedule to complete daily assignment of a minimum of 8 Guest rooms ensuring adherence to high quality inspection standards of at least 85%
o Remove trash, dirty linen and room service items
o Make beds, clean bathrooms, replace dirty linens with clean ones
o Dust, polish and remove marks from walls and furnishings
o Check that all appliances are present in the room and in working order
o Straighten desk items, furniture and appliances according to prescribed layout
o Vacuum carpets and perform floor care duties in guest rooms as well as corridors
• Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms when asked
• Follow all company, safety and security policies and procedures; complete safety training and certifications; properly store flammable materials
• Report any damage of hotel property, maintenance issues or safety hazards
• Maintain confidentiality of proprietary information and security of guest rooms
• Support team members to reach shared goals.
• Speak with others using clear, respectful and professional language
• Perform other reasonable job duties as requested by Supervisors.
Education/Experience
• High school diploma preferred
• Less than 1 year of Housekeeping experience
• Basic English language skills preferred- i.e. ability to understand and respond to Guest needs and follow directions
• Experience operating cleaning equipment preferred
• A passion for providing customer service
Special Skills/Equipment
• Ability to follow hotel policies and procedures
• Attention to detail and thoroughness
• Communication Skills - i.e. listen & respond clearly
• Professionalism
• Customer & Quality focus
• Reliability/ Dependability
• Adaptability/ Flexibility
• Time Management
• Team Cooperation
• Integrity / Honesty
• Ability to complete assigned work under supervision
Essential Physical Requirements
This role involves demanding physical abilities including but not limited to:
• Must be able to stand for duration of shift
• Ability to lift, push, pull and carry a minimum weight of approximately 25 lbs and have the ability to carry up to 50 lbs
• Ability to kneel, bend, crawl
• Ability to work in confined spaces
• Ability to tolerate exposure to dust and cleaning chemicals
Benefits:
• Medical, Dental, Vision Insurance
• Resort Discounts
• Holiday Pay, Paid Time Off and Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes