Job Description
Senior Support Engineer - Contract to Hire position
- Hybrid in DFW
- Standard / W2 only
- Contract to Hire $50-$60/hr on contract and conversion salary range from $90K to $105K, 15% bonus
We are looking for a Software Engineer with solid & current experience in 2 or more OOP languages such as Java, C#, C++, JavaScript, Python. Must have expertise in incident management and root cause analysis. Should have strong mentorship experience, management is a plus! Must have an understanding of infrastructure, a foundation of data, OOP, and be a problem solver. Advanced proficiencies in Excel, and solid SQL/DB skills.
Senior Technical Support Engineer
Acts as a trusted escalation point for complex technical issues impacting critical systems. Combines deep technical analysis, cross-functional collaboration, and process leadership to ensure reliability and drive continuous improvement.
Key Responsibilities
- Lead root cause analysis for major incidents and document preventive actions.
- Validate and escalate software defects; provide impact assessments.
- Serve as SME for core applications and infrastructure.
- Perform advanced troubleshooting using SQL and code analysis.
- Mentor support engineers and improve workflows, knowledge management, and defect prevention.
- Collaborate with Product and Development teams to prioritize fixes.
- Communicate progress and resolutions clearly to stakeholders.
Qualifications
- 5+ years in application support, QA, or software engineering. Looking for a software engineer*
- Expertise in incident management and root cause analysis.
- Strong SQL skills; experience with logs, database performance, and data integrity.
- Understanding of application architecture, APIs, and integrations.
- Ability to read/analyze code (Java, .NET, Python or similar; at least 2 languages).
- Familiarity with ITSM tools and change management.
- Excellent communication and stakeholder management skills.
- Advanced Microsoft Office skills (Excel for reporting).
- Bachelor’s in CS or related field (or equivalent experience).
Job Tags
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